"JavaScript must be enabled in the web browser to view this page" error while logging to Veeam Reporter Web page

Challenge Cause Security restrictions applied in web-browser prevent from running static content or Veeam Reporter website requires the Static Content feature of IIS be installed in order to function properly. Solution At first, try to add Veeam Reporter's web-site into list of Trusted Sites zone...

Unable to Use the "Processes" Tab in Veeam ONE

Challenge The following message is displayed when opening the Processes tab in Veeam ONE Client for a Virtual Machine: Failed to connect to the Guest OS. Verify that server is up, running, and accessible to Veeam ONE server. Solution Please ensure that the prerequisites are met: VMware vSphere...

How to Create a Custom SureBackup Test Script

Purpose This article provides information about creating custom SureBackup roles and scripts which can be used to enhance SureBackup testing. Solution Information regarding custom SureBackup roles can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/creatingxmlfiles.html Informatio...

"Virtual Machine is unavailable and will be skipped from processing. " or "Failed to expand object"

Challenge One or more virtual machines in a VMware Backup job fails with the following error: vSphere Environment Virtual Machine is unavailable and will be skipped from processing. Hyper-V Environment Task failed. Failed to expand object . Error: Cannot find VM on host Cause These errors occur...

User authentication failed

When adding an ESX server to Veeam Backup and Replication console and specifying SSH Connection Settings the error message pops up: "Failed to login to "servername" by SSH, port 22, user "user", elevateToRoot False, autoSudo False User authentication failed...

CreateSnapshot failed, the operation is not allowed in the current state

Challenge A task fails for a vSphere Virtual Machine that is being processed by Veeam Backup & Replication with the error: Error: The operation is not allowed in the current state. A related error can be seen in the vSphere Client for the VM: This error may occur during any job in which Veeam...

Return argument has an invalid type

Challenge Veeam Backup Enterprise Manager fails to collect data from a Veeam Backup server with the following error: Return argument has an invalid type. The following error can be seen in VeeamBES.log: timestamp Info Reporting data were successfully collected from the server server.local timesta...

Veeam Backup & Replication Support for Rotated Media

Purpose This article provides links to documentation regarding Veeam Backup & Replication Repositories using Rotated Media. Solution Details about the functionality and configuration of repositories supporting rotated media can be found in the Veeam Backup & Replication User Guide: Limitations of...

How to change URL in Enterprise Manager notification email

Purpose This article documents how to change the URL listed in the Veeam Backup Enterprise Manager notification email. Example of Backup Enterprise Manager Notification Solution Back Up Database Before Making Changes Before making changes to the VeeamBackupReporting database, create a backup of t...

Server Running Enterprise Manager reboots repeatedly

Challenge After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots. When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get...

How to Test Manually Mounting the Veeam vPower NFS Datastore

Purpose This article documents manually mounting the vPower NFS Datastore using the vSphere Web Client. The steps of this article are only intended as a troubleshooting step to help investigate and isolate an issue with vPower NFS-based restores failing. Solution This article's solution is split...

Using Rsync to Copy Backup Files Offsite

Challenge When using Rsync as a post job activity to copy backup files to an offsite location one of the problems that is encountered is that after the second backup is using reverse incremental, Rsync copies all the data from the vbk file one more time, and not just the changes from the last...

Enterprise Manager shows duplicate jobs

Challenge After moving the Veeam server to another server the jobs tab of the Backup Enterprise Manger still shows the jobs from the previous Backup server. Cause Information about the old backup server still remains in VeeamBackupReporting database. Solution To correct this: 1. Go to the...

Guest OS Event Logs Indicate a Time Shift Has Occurred During Backup

Challenge There is a time shift on the guest VM during the Veeam job when the snapshot is taken. You are getting messages such as the following in the system event log: Event ID: 1 The system time has changed to from . Cause VMware Tools may be configured to synchronize the virtual machine's time...

NFC connectivity troubleshooting steps

Challenge A job fails with an error related to NFC Network File Copy connectivity. For example: Error: NFC storage connection is unavailable. Failed to create NFC download stream. Failed to create NFC upload stream. Cause The cause of most NFC errors fall into 4 primary categories: DNS The proxy ...

Method not found

Challenge Cause There is most likely a conflict between .dll versions. Go to the folder where Veeam Backup & Replication is installed and make sure all .dll files have the same version: The conflict can happen if the hotfix was previously installed over the incorrect version, and new methods from...

Configuration system failed to initialize

Product Improvements Starting with Veeam Backup & Replication 12, when launching the Console, the software will check the validity of the user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted. " That prompt will allow the user ...

U-AIR issue: Virtual Lab Manager is disconnected

Challenge The following error message occurs when running the U-AIR wizard: Virtual Lab Manager is disconnected The following error messages can be found in the Veeam.AIR. log file: timestamp Error Virtual Lab Manager is disconnected. Veeam.Backup.Common.CommonException timestamp Error Server sta...

SureBackup: A connection attempt failed

Challenge Cause Veeam Backup & Replication is not able to connect to the Virtual Lab and grab network settings from the web server. Solution If you assign a proxy appliance an IP address from the same network where the Veeam B&R server is located, Veeam B&R will automatically add a new route to t...

Windows File Level Restore causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Challenge During File Level Restore, the Windows "blue screen" error occurs on the Veeam Backup Server. You cannot restore any guest OS files and Veeam Backup server crashes. Cause When restoring files with Windows File Level Restore from a backup or a replica, the Veeam Backup server crashes wit...