Backup Jobs with Public Folders Fail

Challenge When backing up public folders using Veeam Backup for Microsoft 365 the following error occurs: Processing mailbox [email protected] failed with error: Failed to synchronize item changes in folder: FOLDERNAME.. Access is denied. Check credentials and try again...

Release notes for Veeam Backup for Microsoft 365 4a

Challenge Release Notes for Veeam Backup for Microsoft 365 4a. Cause Please confirm you are running Veeam Backup for Microsoft 365 version 2.0, 3.0 or 4.0 prior to installing the new version 4a 4.0.0.1553. You can check the product version under Help About in the Veeam Backup for Microsoft 365...

Veeam Intelligent Diagnostics signature UID field

If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank. Purpose This article provides answers to frequently asked questions about the "Veeam Intelligent...

Antivirus Exclusions for Veeam Backup for Microsoft 365

Purpose This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Backup for Microsoft 365. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software. Note:...

“The default account is not initialized” error is displayed when adding an IAM role to Veeam Backup for AWS

Challenge The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with the error: The default account is not initialized Cause The backup server cannot access the required AWS...

Support Statement - Object Storage Gateway Software

Object Storage Offloading Third-Party Object Storage Offloading Software These third-party applications are designed to help upload files to cloud storage. What is Supported Third-party object storage gateway software is only supported if all backup data written to the repository by Veeam Backup ...

How to Migrate Backup Data Between Repositories for Veeam Backup for Microsoft 365

Purpose This article provides information regarding migrating backup data between JET-based backup repositories and from a JET-based backup repository to a non-immutable object storage repository when using Veeam Backup for Microsoft 365. This article documents how to migrate backup data between...

How to Reset Password in Veeam Backup for AWS

Related User Guide Page Veeam Backup for AWS User Guide: Accessing Web UI from Workstation Challenge You may need to reset a password in Veeam Backup for AWS. Solution Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of you...

How to Create Custom IAM Role to Connect to the Repository

The backup service is using the IAM Role to generate temporary access keys to connect to the S3 bucket where backup data is stored Veeam Backup Object Repository...

Veeam Backup for AWS Recovery/Migration Procedure

Purpose This article documents how to recover or migrate Veeam Backup for AWS data to a new instance. Solution Recommended Method Starting with Veeam Backup for AWS 5.0, Configuration Backup and Restore is available and is now the simplest way to restore/migrate. Performing Configuration Backup...

Additional Information on “Cost Estimation” in Veeam Backup for AWS

Related User Guide Page This KB article provides additional information to the following pages: Creating EC2 Backup Policies Step 9. Review Estimated Cost Creating RDS Backup Policies Step 9. Review Estimated Cost Challenge Cost Estimation provides the administrator feedback on estimates of AWS...

VMs stored on vVols may experience a significant stun during the snapshot removal process after the backup session.

Challenge During the snapshot removal operation that occurs at the end of a backup/replication job for a VM stored on a vVol Datastore, the following is observed: The Guest OS of the VM being processed is stunned or frozen. Monitoring software may report that the Guest OS is inaccessible due to a...

Backup jobs targeted at Linux backup repository fail after enabling FIPS 140-2 mode on repository server

Challenge After enabling FIPS mode on a Linux repository server, backup jobs fail; log review reveals that Veeam Backup & Replication is unable to make an SSH connection to the repository: 31.08.2019 00:00:00 Warning Failed to create SSH connection to host: '', port: 22, user: '', elevation to...

Publishing Microsoft SQL Databases: Insufficient Free Space on the Mount Server

Article Applicability The locations and registry values specified in this article are relevant only to Veeam Backup & Replication 9.5 U4. Starting with Veeam Backup & Replication 10, when a SQL Database is Published using Veeam Explorer for Microsoft SQL, the write cache files are stored in the...

Secondary storage backup stops working after NetApp MetroCluster switchover

Challenge After the MetroCluster switchover a backup job with the SnapVault or SnapMirror specified on the Secondary Target tab cannot update these relationships. Cause Unfortunately this is a bug in the OnTap Data Management software. In the event of a switchover Veeam Backup&Replication cannot...

Potential data loss during Export Backup retention processing

Challenge In the environments using scale-out backup repository, Export Backup retention logic may delete the entire repository folder, if the required exported backup file has already been deleted manually prior to its set retention policy expiration. This issue affects Veeam Backup & Replicatio...

Veeam Explorer for Microsoft Exchange Error: "Incompatible Veeam Backup for Office 365 server version"

Challenge When attempting to restore data using Veeam Explorer for Microsoft Exchange, SharePoint, OneDrive for Business, or Teams, the following error occurs: Incompatible Veeam Backup for Office 365 server version received: X.X.X.XXX, expected: Y.Y.Y.YYY. Cause This issue occurs because the...

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

Challenge Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers. Cause Miscalculations are caused by a bug in...

Azure VMware Solution by CloudSimple. Considerations and Limitations

Azure VMware Solution by CloudSimple is a vSphere environment running on Microsoft Azure hardware. This environment requires specific preparations to allow Veeam Backup & Replication v.9.5 Update...

Microsoft SQL Server Transaction Log are not truncated due to an error code 0x80004005 [TLS 1.0]

Challenge When backing up a machine running a Microsoft SQL server where TLS 1.0 has been disabled, a job may fail with the error code 0x80004005 TLS 1.0. The following warning will be found on the server that is being protected by either Veeam Backup & Replication or Veeam Agent for Microsoft...