How to Start a New Backup Chain

Purpose This article documents how to force a backup or backup copy job to start a new backup chain by disconnecting the existing restore points from the job. Solution Please ensure that the destination repository will have sufficient space to start a new backup set. Veeam Backup & Replication 12...

Automount is Disabled on VMware Backup Proxy

Challenge The Windows OS of a VMware Backup Proxy reports that automatic mounting of new volumes is disabled. Solution The automatic mounting of new volumes being disabled is an expected outcome for VMware Backup Proxies. As documented in the Veeam Backup & Replication User Guide: For Microsoft...

How to Seed a Backup Copy Job

Purpose This article provides references to documentation explaining how to manually seed a Backup Copy job with Veeam Backup & Replication. Solution Veeam Backup & Replication User Guide: Creating Seed for Backup Copy Job Veeam Backup & Replication User Guide: Backup Copy Job Mapping If this KB...

Unable to allocate processing resources

Challenge A job within Veeam Backup & Replication fails with an error that starts with: Unable to allocate processing resources. In the section below is a list of the most common permutations of this error. Troubleshooting Below are different endings to the error "Unable to allocate processing...

Hyper-V backup job fails to create shadow copy with default shadow storage limit

Challenge Backup or replication of a Hyper-V VM fails. In the Windows event logs on the Hyper-V host server, there is an error with ID 8193 from source VSS: Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume...

Tape library and drives are shown as separate devices

Challenge Tape library and drives are shown as separate devices in console or loading tape into TapeDrive0 moves the tape into TapeDrive1 etc. Shown here, the Tape Library has no Tape Drive listed Shown here, the Tape Drive is separate from the Tape Library. Cause The tape library is not reportin...

How to Collect Logs for Veeam Backup & Replication

Purpose This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance. Additional Logging Veeam Backup & Replication interoperates with other Veeam products. Please refer to the...

Release Information for Veeam Backup & Replication 7 R2 Update

More Recent Version Available Please find the latest version of Veeam Backup & Replication here: Veeam Downloads - Latest Version Challenge Release Notes for Veeam Backup & Replication 7.0 R2а update Cause Please confirm you are running version 7.0.0.690, 7.0.0.715 or 7.0.0.764 prior to installin...

IBM Tape Library Not Listed in Device Manager under “Medium Changers”

Challenge IBM System Storage Tape Library does not appear under the heading Medium Changers in the Device Manager, preventing it from working with Veeam Backup & Replication. Cause The issue occurs when the Library Mode is set to Sequential within the IBM System Storage Tape Library configuration...

There Is Not Enough Space on the Disk

Challenge A job or task reports the error: There is not enough space on the disk Cause This error is relayed by Veeam Backup & Replication when the underlying system reports the error while attempting to write a file. More often than not, this error quite literally means the disk has insufficient...

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

Challenge A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment: 10/16/2013 2:13:31 PM Getting virtual lab configuration 10/16/2013 2:14:41 PM Starting virtual lab routing engine 10/16/2013 2:15:24 PM DC1 - Publishing 10/16/2013 2:15:30...

Credentials Test or Job Fails when attempt to use VIX

Challenge When using Veeam Backup & Replication with a VMware environment the following error may be seen when using the Guest Credentials Test or when processing a VM that is in a DMZ or Isolated environment. Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors...

Choosing a restore proxy for performing a Full VM restore

When doing a Full VM restore with Veeam Backup & Replication, sometimes you will need to choose a proxy to get the restore done faster. An example would be restoring across a WAN where Veeam is local, but the repository is on the remote site...

Unable to Add Machine With RAS (Remote Access Service) Enabled

Challenge When trying to add a Windows Server that has the Remote Acces role enabled to Veeam Backup & Replication as a Managed Server, the operation fails with: Failed to check whether remote installer service is available. The RPC server is unavailable. RPC function call failed. Function name:...

Error "A hard drive is missing" when performing file restore of VM

Challenge The version of Veeam Backup & Replication you are on likely does not support the Windows drive type. Cause In older versions of Veeam Backup & Replication, we were unable to perform File Level Recoveries on drives with the GPT type or marked as Dynamic with a spanned volumes. If you are...

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition

Error “Please install Microsoft Visual C++ 2010 SP1 Redistributable Package and try again.” when attempting to install Veeam Backup & Replication Cloud Edition...

How to Forcibly Stop Stuck Jobs

Notice of Future Change This article may be retired in the future. As the product has matured, the incidence of jobs or tasks becoming "stuck" has decreased significantly. However, there are instances where a job might be executing a background task, giving the appearance that it has become stuck...

How to Relocate Veeam Backup & Replication Backup Files

Other Data Relocation-Related Articles KB2236 --Moving backup files to/from a Scale-Out Backup Repository. KB2321 -- Changing the backup location of Veeam Agent jobs operating in Standalone mode not directly controlled by Veeam Backup & Replication but targeting a Veeam Backup & Replication...

Buttons Disappear on Chinese localized servers in Veeam Backup & Replication object properties

Challenge On Chinese localized servers, buttons will not appear on standard DPI, but will show up instead once the DPI is increased to large. Solution To resolve, use Medium DPI 120 - 125% as opposed to Normal Small DPI 96 - 100%, or change the registry font settings. Note that editing the regist...

Unable to Mount VPower NFS Specified Key Name or Identifier Already Exists

Challenge During a Veeam vPower NFS-based operation SureBackup, Instant Recovery, Instant Disk Recovery, or Other-OS FLR, the following errors may occur: Unable to mount vPower NFS volume :/VeeamBackup. Fault "AlreadyExistsFault", Error The specified key, name, or identifier already exists. Unabl...