CVE-2026-103985

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the onlyassignedtickets permission to its non-admin owner, and UsersController::profileSave adds or removes User::PERMONLYASSIGNEDTICKETS without checking that the editor is an administrator. A...

CVE-2026-103985 FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the onlyassignedtickets permission to its non-admin owner, and UsersController::profileSave adds or removes User::PERMONLYASSIGNEDTICKETS without checking that the editor is an administrator. A...

CVE-2026-103985

The self-hosted help desk FreeScout is vulnerable to an improper access control issue in versions prior to 1.8.231 . The UsersController::profileSave() function fails to verify if the user is an administrator when modifying the User::PERM_ONLY_ASSIGNED_TICKETS permission. Because the profile form...

EUVD-2026-118381

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the onlyassignedtickets permission to its non-admin owner, and UsersController::profileSave adds or removes User::PERMONLYASSIGNEDTICKETS without checking that the editor is an administrator. A...

CVE-2026-103985 FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the onlyassignedtickets permission to its non-admin owner, and UsersController::profileSave adds or removes User::PERMONLYASSIGNEDTICKETS without checking that the editor is an administrator. A...