CVE-2019-12746

An issue was discovered in Open Ticket Request System OTRS Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be...

CVE-2019-10065

An issue was discovered in Open Ticket Request System OTRS 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753...

CVE-2019-9751

An issue was discovered in Open Ticket Request System OTRS 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm...

CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...

CVE-2018-20800

An issue was discovered in Open Ticket Request System OTRS 5.0.31 and 6.0.13. Users updating to 6.0.13 also patchlevel updates or 5.0.31 only major updates will experience data loss in their agent preferences table...

CVE-2019-13458

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to...

CVE-2018-17883

An issue was discovered in Open Ticket Request System OTRS 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS...

CVE-2018-11563

An issue was discovered in Open Ticket Request System OTRS 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application...

CVE-2010-4768

Open Ticket Request System OTRS before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remov...

CVE-2010-4765

Race condition in the Kernel::System::Main::FileWrite method in Open Ticket Request System OTRS before 2.4.8 allows remote authenticated users to corrupt the TicketCounter.log data in opportunistic circumstances by creating tickets...

CVE-2010-4762

Cross-site scripting XSS vulnerability in the rich-text-editor component in Open Ticket Request System OTRS before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script or HTML by using the "source code" feature in the customer interface...

CVE-2010-4763

The ACL-customer-status Ticket Type setting in Open Ticket Request System OTRS before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the 1 Status, 2 Service, and 3 Queue via selections...

CVE-2010-4760

Open Ticket Request System OTRS before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket...

CVE-2010-4759

Open Ticket Request System OTRS before 3.0.0-beta7 does not properly restrict the ticket ages that are within the scope of a search, which allows remote authenticated users to cause a denial of service daemon hang via a fulltext search...

CVE-2009-5055

Open Ticket Request System OTRS before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the...

CVE-2009-5056

Open Ticket Request System OTRS before 2.4.0-beta2 does not properly enforce the moveinto permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-ticket...

CVE-2008-7282

Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm in Open Ticket Request System OTRS before 2.2.6, when the CustomerPanelOwnSelection and CustomerGroupSupport options are enabled, allows remote authenticated users to bypass intended access restrictions, and perform certain 1 list and 2...

CVE-2008-7280

Kernel/System/EmailParser.pm in PostmasterPOP3.pl in Open Ticket Request System OTRS before 2.2.7 does not properly handle e-mail messages containing malformed UTF-8 characters, which allows remote attackers to cause a denial of service e-mail retrieval outage via a crafted message...

CVE-2008-7279

The CustomerInterface component in Open Ticket Request System OTRS before 2.2.8 allows remote authenticated users to bypass intended access restrictions and access tickets of arbitrary customers via unspecified vectors...

CVE-2008-7278

The S/MIME feature in Open Ticket Request System OTRS before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environment variable for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available fo...