SUSE CVE-2018-20800

An issue was discovered in Open Ticket Request System OTRS 5.0.31 and 6.0.13. Users updating to 6.0.13 also patchlevel updates or 5.0.31 only major updates will experience data loss in their agent preferences table...

SUSE CVE-2019-10066

An issue was discovered in Open Ticket Request System OTRS 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment ...

SUSE CVE-2019-12497

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents e.g., Name and mail address can be disclosed in external notes...

SUSE CVE-2019-12746

An issue was discovered in Open Ticket Request System OTRS Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be...

SUSE CVE-2019-13458

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to...

SUSE CVE-2019-16375

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious...

SUSE CVE-2019-18179

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn'...

SUSE CVE-2020-1767

Agent A is able to save a draft i.e. for customer reply. Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: OTRS Community Edition 6.0.x version...

SUSE CVE-2020-1776

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects OTRS Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and...

SUSE CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions...

OTRS 安全漏洞

OTRS is an application from OTRS Germany. A service management software. A security vulnerability exists in OTRS version 8.0.x, version 7.0.x. An attacker exploits the vulnerability to send specially crafted emails with numerous recipients and trigger a denial of service attack...

The vulnerability of the OTRS ticket request system, related to the lack of measures taken to protect the website structure, allows a hacker to carry out XSS attacks.

The vulnerability of the OTRS ticket request system is related to the lack of measures taken to protect the website structure. Exploiting this vulnerability allows a malicious actor to carry out XSS attacks...

The vulnerability of the OTRS ticket request administration interface, related to the lack of protective measures for the website structure, allows a hacker to carry out XSS attacks.

The vulnerability of the OTRS ticket request administration interface is related to the lack of measures taken to protect the website structure. Exploiting this vulnerability allows a malicious actor to carry out XSS attacks remotely...

UBUNTU-CVE-2022-39049

An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS...

OTRS 信息泄露漏洞

OTRS is an application from the German company OTRS. A service management software. An information disclosure vulnerability exists in OTRS AG OTRS Community Edition, which stems from an agent being able to list customer user emails in a bulk action screen without requiring privileges...

OTRS 信息泄露漏洞

OTRS is an application from the German company OTRS. A service management software. OTRS AG OTRS suffers from an information disclosure vulnerability that originates from Agents being able to list permissions in the required without the required permissions.The following products and versions are...

PT-2020-15053 · Otrs +1 · Otrs Community Edition +2

Name of the Vulnerable Software and Affected Versions: OTRS Community Edition versions 6.0.28 and prior OTRS versions 7.0.18 and prior OTRS versions 8.0.4 and prior Description: The issue occurs when an agent user is renamed or set to invalid, and the session belonging to the user remains active...

DEBIAN-CVE-2020-1771

Attacker is able craft an article with a link to the customer address book with malicious content JavaScript. When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: OTRS Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior...

Open Ticket Request System Information Disclosure Vulnerability (CNVD-2020-19253)

Open Ticket Request System OTRS is an open source defect tracking and management system software from the German OTRS Group. The software categorizes service requests submitted through various channels such as phone calls, emails, etc. into different queues and service levels, and the service...

CVE-2019-13457

An issue was discovered in Open Ticket Request System OTRS 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets with the same CustomerID, even when the CustomerDisableCompanyTicketAccess setting is turned on...