Zaption: CSV Excel Macro Injection in Export Response

Scenario: An attacker creates a response like =AND21 in a tour that allows open response or discussion. Then when a user who created this tour clicks analytic and clicks to export responses as csv, he will see TRUE instead of =AND12 Meaning that cell is now active, and an attacker could make a...

Zendesk: CSV Excel Macro Injection Vulnerability in export chat logs

Scenario: An attacker creates a name as =AND21 with a fake email and with random text in the message body. This is similar to a vulnerability recently found in zendesk.com as well. When a team member clicks export as csv and opens it instead of seeing =AND21 they see TRUE. Meaning that cell is no...

Zendesk: CSV Excel Macro Injection Vulnerability in export customer tickets

Scenario: An attacker creates a name as =AND21 and creates a ticket. When a team member clicks export as csv and opens it instead of seeing =AND21 they see TRUE. This means that the cell is active. An attacker could basically attack makes a ticket, use -2+3+cmd|' /C calc'!E1 and could execute...