First Time Set up - MAM enrollment is failing in Citrix Endpoint Management

This scenario is for new cloud set up where new MAM enrollment is failing and user will get "Access to company network is denied". While browsing NSG URL and after providing credential if you do not get "HTTP Status 404 - Not Found" page but instead we get "Secure Connection Failed" error message...

Xenmobile MAM enrollment fails-configuration does not support client certificate for authentication

Client certificate authentication is being used for MAM. Enrollment of new devices is failing MAM but successful for MDM. Secure Hub logs: ,ERROR 2,-X1MDMEnrollFlowController createSecureSessionblockinvoke,"Cert based setups are not supported for XME shared device, so we are blocking the...

FAQ: XenMobile 10 and NetScaler Gateway Integration

Citrix Endpoint Management, formerly XenMobile Service This article contains frequently asked questions about XenMobile 10 and NetScaler 10.5 Integration. Q:What versions of NetScaler are supported withXenMobile 10 deployment wizard? Q:Do I need to upgrade to NetScaler 10.5 to integratewith...

MAM Enrollment failing with Error Message"Request Failed"

You will see the following error messages in the Secure Hub Logs: 2016-09-06T22:55:17.691+0400INFO 4called for store with error Error Domain=com.citrix.Receiver.AuthManager Code=6 "CAMAuthManErrorCodeOutOfLicences" UserInfo=com.citrix.Receiver.AuthManager.DiagnosticDescription=The gateway is out ...

XenMobile is unable to identify the group membership of users

Although XenMobile can find both user objects and group objects in Active Directory, XenMobile is unable to enumerate the group membership of user objects. This can result in no MAM resources being deployed unless they are bound to the 'All Users' Delivery Group. You may also find that resources...

MDM/MAM Enrollment flow for Secure Hub IOS devices-On Prem Setup.

This article explains the MDM/MAM Enrollment flow for IOS devices for-On Prem Setup...

MDM/MAM Enrollment flow for Secure Hub Android devices-On Cloud Setup.

This article explains the MDM/MAM Enrollment flow for Android devices for-On Cloud Setup Where XMS Load Balance on cloud and Netscaler Gateway is on Premise...

How to block MAM URL access through Browser

Accessing the MAM URL directly through browser prompts the users to enter their AD Credentials. It acts as a tool for users to validate their credentials Username/Password. Some might treat this as a Security Violation. This article helps you to restrict the Browser access to MAM URL NetScaler...

Xenmobile 10.x -- MAM Enrollment fails.

XenMobile-Enrollment problem in MAM. Unable to load Store...

XenMobile: Enroll with Two Factor and MAM login using CERT in XenMobile MAM only mode

The objective of this article is to help XenMobile administrators configure XenMobile 10.6 server, Enroll using Username + Password + PIN OTP and subsequent login with Certificate based authentication when XenMobile server is in MAM only mode, in Simple words: 1. You device will not be managed by...

How to Restrict MAM only enrollment to XenMobile

Enable only Enterprise Mode for Enrollment of XenMobile users and restrict them using MAM mode for Enrollment...

During New MAM Enrollment End User Receives - "An error occurred. The enrollment will stop"

During enrollment MDM proceeds successfully, but the MAM enrollment fails with "An error occurred. The enrollment will stop". OnAndroid you may experience the following: Enrollment will successfully complete, however Secure Hub is enrolled only in MDM mode not MAM. Scenarios that Identify failed...

XenMobile: What IP address has to be assigned to MAM LB?

XenMobile: MAM LB Configuration Looks like to this day the confusion still exist as to what IP Address has to be assigned to MAM LB on NetScaler which communicates with XenMobile Server. Whether this IP Address should be Internal or External? And what standard has to be followed is the objective ...

FAQ: XenMobile Per App VPN

Can Per App VPN be configured for MAM only devices No, Per App VPN does not support MAM only devices. With the iOS per app-VPN feature, you can leverage the VPN profile in conjunction with the Citrix VPN app on a XenMobile-managed iOS device. There, you can establish an on-demand VPN tunnel to th...

Device limit per user in Enrollment profiles not being enforced MAM-only

Enrollment Profiles has been set to limit users on specific delivery groups to a certain limit of devices per user. This should prevent people on these delivery groups from activating Secure Hub on more devices than they are allowed. However, these users are still able to activate with no...

Xenmobile : MDM and MAM Console Features

There's a lot to consider while deciding the enrollment mode MDM/MAM to the XenMobile environment. What devices should you choose? How should you manage them? What are the devices features available from the console etc. How do you ensure that your network remains secure while still being user...

How to Configure XenMobile Server from MDM and MAM to MDM Only

This article describes how to configure XenMobile Server from MDM and MAM enrollments to MDM only...

MDM enrollment failing for iOS and Android devices, but MAM enrollment works fine

On iOS, the enrollment fails during the second profile installation - The error is "Profile installation failed: profile failed to install" On Android, you see "Access to your company network is not available" Enrolling directly against the Gateway MAM works fine. The server-side logs are showing...

XenMobile Duplicate MAM ID issue

Deployments of XenMobile 10.x may encounter an issue where Enterprise enrolled devices are not correctly associated with the appropriate MAM ID for the device. This results in issues where devices end up in a state of ‘MDM no MAM’ or ‘Cannot install applications, despite seeing them listed in...

Known Issue – 10.3.10 XenMobile Apps not appearing on Store in MAM only environments

The XenMobile Engineering Team has identified a known issue affecting only customers in MAM -only environments MDM-only and XME customers are not affected. When an iOS device enrolls in a MAM only environment, the iOS version is not being updated following iOS upgrades. This issue will appear...