When Does a Chatbot Make Sense in Freshdesk and When It Doesn’t

Customer support teams adopt chatbots to reduce workload, shorten response times, and control costs. Freshdesk makes chatbot deployment…...

PT-2024-24423 · Freshworks · Freshdesk

Name of the Vulnerable Software and Affected Versions: Freshdesk versions through 2.3.6 Description: The issue is related to a URL Redirection to Untrusted Site, also known as an 'Open Redirect' vulnerability. This vulnerability affects Freshworks Freshdesk, allowing redirection to untrusted site...