Authentication fails on Secure Hub Error "Check the credentials and try again"

Authentication fails on Secure Hub. Cannot enroll devices...

Unable to enroll more than two devices per user to XenMobile Server

When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...

Error: "Access to your company network is not currently available"

The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

FAQ: Apple's Device Enrollment Program and Citrix Secure Hub Auto Install

Q: How to download and install Citrix Secure Hub automatically during DEP initial setup without the user searching the AppStore? A : The capability to install Secure Hub during DEP initial setup of a device is supported with XenMobile 10.3.x Server and later: All you need to do is to push the...

XenMobile: How to enroll MAC OS X to XMS Server

How to enroll MAC OS X device to XenMobile MDM...

XenMobile Cloud Self-Service Auto-Discovery Portal

This article details how to configure auto-discovery for device enrollment in XenMobile Cloud. Refer to Citrix documentation -Device Management...

Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Unable to Enroll Device "Profile Installation Error"

"Profile installation error" occurs while enrolling device. IPCU logs show the following error: Desc : A connection to the server could not be established.US Desc: A connection to the server could not be established.Domain : MCHTTPTransactionErrorDomain Code : 23001 Type : MCFatalError Params :...