Unable to enroll more than two devices per user to XenMobile Server

When trying to enroll an iOS device with an user account that already has 2 devices enrolled, the enrollment would fail during the 2nd profile installation, with the following error message :Profile installation failed -A connection to the server could not be established On Android, the same...

Error: "Access to your company network is not currently available"

The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...

Troubleshooting Checklist: Cannot enroll and authenticate a device using Secure Hub

If a device cannot enroll and authenticate using Secure Hub, ask the following questions: Is the user synced to XenMobile? Are there multiple domains managed? For details on multi-domain configuration in MAM+MDM mode, see this Citrix blog post. Is the Global Catalog port managed? From which domai...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

FAQ: Apple's Device Enrollment Program and Citrix Secure Hub Auto Install

Q: How to download and install Citrix Secure Hub automatically during DEP initial setup without the user searching the AppStore? A : The capability to install Secure Hub during DEP initial setup of a device is supported with XenMobile 10.3.x Server and later: All you need to do is to push the...

XenMobile: How to enroll MAC OS X to XMS Server

How to enroll MAC OS X device to XenMobile MDM...

XenMobile Cloud Self-Service Auto-Discovery Portal

This article details how to configure auto-discovery for device enrollment in XenMobile Cloud. Refer to Citrix documentation -Device Management...

Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Unable to Enroll Device "Profile Installation Error"

"Profile installation error" occurs while enrolling device. IPCU logs show the following error: Desc : A connection to the server could not be established.US Desc: A connection to the server could not be established.Domain : MCHTTPTransactionErrorDomain Code : 23001 Type : MCFatalError Params :...