Call centres. Outbound call verification

TL;DR: Stop asking customers to verify themselves Reduce friction and annoyance Empower your staff to be more effective Develop an alternative model that works best for you I’m sure we’ve all experienced authenticating ourselves when calling a company. You have a hopefully trusted contact number,...

Strategies for Integrating Pay-Per-Minute Chat Software in Customer Service

By Owais Sultan Enhancing customer interaction is paramount for any business. Integrating pay-per-minute chat software can revitalize your customer service, providing… This is a post from HackRead.com Read the original post: Strategies for Integrating Pay-Per-Minute Chat Software in Customer Serv...

Threat Roundup for September 22 to September 29

Today, Talos is publishing a glimpse into the most prevalent threats weve observed between Sept. 22 and Sept. 29. As with previous roundups, this post isnt meant to be an in-depth analysis. Instead, this post will summarize the threats weve observed by highlighting key behavioral characteristics,...

Malwarebytes MDR wins G2 awards for "Best ROI," "Easiest to Use," and more

Malwarebytes Managed Detection and Response MDR earned a placed in 12 new reports on G2s Fall 2023 reports, winning badges for "Easiest to do Business With," "Best Est. ROI," "Easiest to Use," and "Easiest Admin." Purpose-built for resource constrained teams, Malwarebytes MDR provides IT staff wi...

T-Mobile spills billing information to other customers

Some T-Mobile customers logged into their accounts on Wednesday to find another customers billing and account information showing on their online dashboards. T-Mobile denied there was an attack, but confirmed there had been a data leak. It said a "temporary system glitch" had misplaced some...

Microsoft AI Researchers Accidentally Expose 38 Terabytes of Confidential Data

Microsoft on Monday said it took steps to correct a glaring security gaffe that led to the exposure of 38 terabytes of private data. The leak was discovered on the company's AI GitHub repository and is said to have been inadvertently made public when publishing a bucket of open-source training...

Malwarebytes named leader across six endpoint security categories, marking its ease of use, in G2 Fall 2023 results

The peer-to-peer review source G2 has released their Fall 2023 reports, ranking Malwarebytes as a leader across a number of endpoint protection categories. In the most recent results, Malwarebytes is the only vendor to earn the "Easiest to Use" and "Easiest Admin" recognition for its Endpoint...

[SECURITY] Fedora 39 Update: rubygem-activerecord-7.0.7.2-1.fc39

Implements the ActiveRecord pattern Fowler, PoEAA for ORM. It ties database tables and classes together for business objects, like Customer or Subscription, that can find, save, and destroy themselves without resorting to manual SQL...

WordPress WP Customer Reviews Plugin <= 3.6.6 is vulnerable to Cross Site Scripting (XSS)

Software WP Customer Reviews Type Plugin Vulnerable versions = 3.6.6 Fixed in 3.6.7 OWASP Top 10 A7: Cross-Site Scripting XSS Classification Cross Site Scripting XSS CVE CVE-2023-4648 Patch priority Low CVSS severity Low 5.9 Developer Claim ownership PSID 36513c06abe2 Credits Marco Wotschka...

Vtiger CRM SQL Injection Vulnerability

Vtiger CRM is a set of customer relationship management system CRM based on SugarCRM developed by American Vtiger. The management system provides functions such as managing, collecting, and analyzing customer information. A security vulnerability exists in Vtiger CRM version v.7.5.0, which...

How to Predict Customer Churn Using SQL Pattern Detection

Introduction to SQLs MATCHRECOGNIZE Clause SQL is a great way to perform analysis on your data. It is very common and supported by many database engines including big data solutions. SQL is used in many cases to analyze data in our data lake. However, when it comes to pattern detection, SQL...

Results of Major Technical Investigations for Storm-0558 Key Acquisition

March 12, 2024 update As part of our continued commitment to transparency and trust outlined in Microsoft’s Secure Future Initiative, we are providing further information as it relates to our ongoing investigation. This new information does not change the customer guidance we previously shared, n...

Security Bulletin: NVIDIA BlueField Data Processing Unit - September 2023

NVIDIA has released a firmware update for the NVIDIA BlueField Data Processing Unit. This update addresses security issues that may lead to escalation of privileges. To protect your system, download and install this firmware update from the NVIDIA Networking Support page. Go to NVIDIA Product...

CVE-2023-39710

Multiple cross-site scripting XSS vulnerabilities in Free and Open Source Inventory Management System v1.0 allows attackers to execute arbitrary web scripts or HTML via injecting a crafted payload into the Name, Address, and Company parameters under the Add Customer section...

CVE-2023-39710

Multiple cross-site scripting XSS vulnerabilities in Free and Open Source Inventory Management System v1.0 allows attackers to execute arbitrary web scripts or HTML via injecting a crafted payload into the Name, Address, and Company parameters under the Add Customer section...

CVE-2023-39710

Multiple cross-site scripting XSS vulnerabilities in Free and Open Source Inventory Management System v1.0 allows attackers to execute arbitrary web scripts or HTML via injecting a crafted payload into the Name, Address, and Company parameters under the Add Customer section...

Cross site scripting

Multiple cross-site scripting XSS vulnerabilities in Free and Open Source Inventory Management System v1.0 allows attackers to execute arbitrary web scripts or HTML via injecting a crafted payload into the Name, Address, and Company parameters under the Add Customer section...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

CVE-2023-39710

Multiple cross-site scripting XSS vulnerabilities in Free and Open Source Inventory Management System v1.0 allows attackers to execute arbitrary web scripts or HTML via injecting a crafted payload into the Name, Address, and Company parameters under the Add Customer section...

Digi RealPort Protocol

1. EXECUTIVE SUMMARY ​CVSS v3 9.0 ​ATTENTION: Exploitable remotely ​Vendor: Digi International, Inc. ​Equipment: Digi RealPort Protocol ​Vulnerability: Use of Password Hash Instead of Password for Authentication 2. RISK EVALUATION ​Successful exploitation of this vulnerability could allow the...