CVE-2023-49978

Incorrect access control in Customer Support System v1 allows non-administrator users to access administrative pages and execute actions reserved for administrators...

CVE-2023-49969

Customer Support System v1 was discovered to contain a SQL injection vulnerability via the id parameter at /customersupport/index.php?page=editcustomer...

Meta Rolls Out New Tools to Protect WhatsApp and Messenger Users from Scams

Meta on Tuesday said it's launching new tools to protect Messenger and WhatsApp users from potential scams. To that end, the company said it's introducing new warnings on WhatsApp when users attempt to share their screen with an unknown contact during a video call so as to prevent them from givin...

The importance of hardening customer support tools against cyberattacks

The Deputy CISO blog series is whereMicrosoft Deputy Chief Information Security Officers CISOs share their thoughts on what is most important in their respective domains. In this series, you will get practical advice, tactics to start and stop deploying, forward-looking commentary on where the...

The importance of hardening customer support tools against cyberattacks

The Deputy CISO blog series is whereMicrosoft Deputy Chief Information Security Officers CISOs share their thoughts on what is most important in their respective domains. In this series, you will get practical advice, tactics to start and stop deploying, forward-looking commentary on where the...

EUVD-2020-22032

Malware in sbrugna...

EUVD-2019-3646

Malware in sbrugna...

EUVD-2013-0171

Malware in sbrugna...

EUVD-2023-45665

Malicious code in bioql PyPI...

EUVD-2025-18371

Malicious code in bioql PyPI...

Cloudflare Confirms Data Breach Linked to Salesforce and Salesloft Drift

Cloudflare confirms a Salesforce-linked data breach via Salesloft Drift, exposing customer support case data but leaving core systems…...

Upgrading the PostgreSQL Database Engine Software Used by Veeam Backup for Microsoft 365

Support Scope This article is provided as a courtesy to give customers a high-level explanation of how to upgrade the underlying PostgreSQL database engine used to host the Veeam Backup for Microsoft 365 configuration database. Per the Veeam Customer Support Policy, section 10: Support for Veeam...

ImpReSS: Implicit Recommender System for Support Conversations

Following recent advancements in large language models LLMs, LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems CRSs have attracted attention for their ability to enhance th...

CVE-2025-40729

Reflected Cross-Site Scripting XSS in /customersupport/index.php in Customer Support System v1.0, which allows remote attackers to execute arbitrary code via the page parameter...

CVE-2025-40728

SQL injection vulnerability in Customer Support System v1.0. This vulnerability allows an authenticated attacker to retrieve, create, update and delete databases via the id parameter in the /customersupport/manageuser.php endpoint...

CVE-2025-40729

Reflected Cross-Site Scripting XSS in /customersupport/index.php in Customer Support System v1.0, which allows remote attackers to execute arbitrary code via the page parameter...

CVE-2025-40729

Reflected Cross-Site Scripting XSS in /customersupport/index.php in Customer Support System v1.0, which allows remote attackers to execute arbitrary code via the page parameter...

CVE-2025-40728

SQL injection vulnerability in Customer Support System v1.0. This vulnerability allows an authenticated attacker to retrieve, create, update and delete databases via the id parameter in the /customersupport/manageuser.php endpoint...

CVE-2025-40728

SQL injection vulnerability in Customer Support System v1.0. This vulnerability allows an authenticated attacker to retrieve, create, update and delete databases via the id parameter in the /customersupport/manageuser.php endpoint...

CVE-2025-40729

CVE-2025-40729 affects Customer Support System v1.0; a reflected XSS in /customer_support/index.php via the page parameter enables remote attackers to run arbitrary code. Public sources (NVD/Red Hat/CVE lists) confirm the vulnerability and its impact as described; exploitation details, affected v...