The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

Cloud Japan - Failed to execute "Get-XdAuthentication" cmdlet

This issue happens within Citrix Cloud Japan environment. While executing "Get-XdAuthentication" cmdlet, "AuthenticationFailed" error is logged...

After upgrade to 14.1 ADC GUI response is slow resulting in operation timeout with tacacs auth

After upgrading Citrix ADC to version 14.1-8.50 from version 13.1, users are facing management GUI access issue with Tacacs authentication. Almost all pages are opening very slowly and are giving error Operation timeout. Disabling RbaOnResponse resolves the issue as a workaround...

UPM : User profile do not load on VDI or Application launch

User profile does not load on logon andCitrix User Profile Management logs following error. UserIsMemberOfGroup: Group name was not found! Please correct the misconfiguration...

Comcast’s Xfinity breached by Citrix Bleed; 36 million customer’s data accessed

In a notice for its customers, Xfinity acknowledges it recently fell victim to a data security incident. Xfinity is Comcasts brand for TV, internet, and home phone services, sometimes referred to as Comcast Cable Communications. During the data breach the attackers were able to access 35.8 millio...

Citrix Analytics: Unable to edit Notification Alert settings to add Citrix Performance adminis

You may be unable to edit Notification Alert settings to add Citrix Performance administrators...

"The given key was not present in the dictionary" error when adding machine to machine catalog

"The given key was not present in the dictionary" error occurs when adding a machine to the machine catalog using the same name with that of a deleted VM. ---------------------------------------------------------------------------------------------- StudioErrorId : ExceptionThrown Reason :...

Xfinity Rocked with Data Breach Impacting 36 Million Users

By Deeba Ahmed The latest Xfinity data breach is linked to the critical Citrix Bleed vulnerability. This is a post from HackRead.com Read the original post: Xfinity Rocked with Data Breach Impacting 36 Million Users...

StoreFront - Citrix Credential Wallet Service Error Event Id "9"

Multiple StoreFront servers are configured as a Server Group. The below Error Event ID 9 is logged in StoreFront servers. ----------------------- Source: Citrix Credential Wallet Service Event ID: 9 Description: An unexpected error occurred retrieving the credentials. -----------------------...

How to change the ELM disk from unmanaged to managed on Microsoft Azure

This article will provide you with the steps required to change the ELM disk from unmanaged to managed using Microsoft Azure and Citrix App Layering...

Citrix Workspace App Shows "Unable to connect to the server."

When starting the Citrix Workspace App, may receive an error message that shows "Unable to connect to the server."...

Microsoft Teams 2.1 supported for VDI/DaaS

Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...

The installer will exit because this version of Citrix Workspace App is already installed.

When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed. "The installer will exit because this version of Citrix Workspace is already installed."...

Citrix FAS - Failed to connect to Citrix Cloud

When using the Federated Authentication Service FAS administration console to connect a FAS server to Citrix Cloud, the following error message is shown. Error Message: "Failed to retrieve your customers, reload the page and if it still fails contact customer support."...

Microsoft Security Update Validation Report December 2023

Microsoft’s December 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

User session fails to launch session Received an invalid packet during its ?? handshake phase

In System Event log on the VDA a TDICA event 1019 appears. "The Citrix TDICA Transport Driver connection from xxx.xxx.xxx.xxx: to port 443received an invalid packet during its ?? handshake phase" There is however no issue launching the session and no disconnection takes place. In this scenario th...

How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud

To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...

What does Generic Client IME feature do in a Citrix Virtual Desktop/App session?

The Generic Client IME feature offering the best input experience yet for Citrix customers...

How to validate Rendezvous version

There are two versions of Rendezvous available: - Version 1 V1: supports bypassing the Citrix Cloud Connectors for HDX session traffic only. - Version 2 V2: supports bypassing the Citrix Cloud Connectors for both control traffic and HDX session traffic. How to check which version of Rendezvous...

Cloud Connector - Citrix ConfigSync Service error event ID "517"

In Cloud Connector Server, the below Error Event ID 517 is logged. ----------------------- Source: Citrix ConfigSync Service Event ID: 517 Description: There was a problem communicating with the primary Broker. Failed to get minimal Broker configuration. Error details: There was a problem...