Repeat Ctrl down/up events sent to software on Linux VDA from Citrix Workspace App for Windows when holding down Ctrl key

There is a keyboard-related issue with the Linux VDA. If you hold down the Ctrl key when connected to the Linux VDA from Citrix Workspace Appfor Windows, you send repeat Ctrl down/up events to the software on the Linux VDA, which is expecting a single Ctrl Down event. If you hold down the Ctrl ke...

Additional Lifecycle Information for Citrix Workspace App for Windows

This article is a supplement to the Lifecycle Milestones for Citrix Workspace App and Citrix Receiver. It provides additional details for the listed versions of Citrix Receiver for Windows. Additional Lifecycle Information for Citrix Workspace App and Citrix Receiver for Windows Current Release...

Citrix Workspace App Launcher is unable to launch applications automatically with Safari 12

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App Launcher is not able to launch applications automatically with Safari browser...

Citrix Workspace app fails with "cannot connect to the server" when connected externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for MAC and Windows failing to add store...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12 or Application Enumeration failing through Safari 13.0.2 version via Citrix Access Gateway

Citrix Workspace App andCitrix Receiver cannot launchapplications automatically with Safari version 12...

Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Overview The removal of NPAPI support by Firefox will affect user experience for users who access...

Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install

When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

Citrix Workspace App for Linux: How to trust a CA certificate?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...

Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome

Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...

Controlling Citrix Workspace app Refresh Time

Note:- This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team. Citrix Workspace app would periodically refresh the resources from the server. By default, periodic refresh happens every 60 minutes after th...

Configuration of DPI matching and client-side scaling with Citrix Workspace app for Windows

DPI scaling is a critical consideration when using high-resolution monitors over 1920x1080 with Citrix Virtual Apps and Desktops. Without the proper product versions and configuration, the Citrix session could be displayed at resolutions and scales that diverge from the local client configuration...

How to Enable and Collect Logging for Citrix Workspace App (CWA) for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App CWA for Maclogging This article provides an overview of logging features...

Citrix Workspace app Horizontal scrolling and Zoom in/out with two fingers on touchpad does not work

When using Workspace App for windows Horizontal scrolling with two fingers on touchpad does not work in Citrix ICA application session...

Upgrading to Citrix Receiver for Windows

Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace App. ​​​​​​​ Citrix Receiver for Windows has evolved to meet the platform and user...

Citrix Workspace App for Mac and Linux fail to Redirect Local printer to Citrix Sessions

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions runnin...

With StoreFront Authentication only gateway users stuck detecting Citrix workspace app

When the gateway is configured for "Authentication only", when the user goes to the store in their web browser, after opening Citrix Workspace Launcher it gets stuck and does not proceed to the next screen...