The Forgot Password implementation in Consona Live Assistance, Dynamic Agent, and Subscriber Assistance allows remote attackers to reset passwords of accounts with blank Hint questions and Hint answers by sending an empty value for each of these two Hint fields.
secunia.com/advisories/39740
wintercore.com/en/component/content/article/7-media/18-wintercore-releases-an-advisory-for-consona-products.html
www.consona.com/Content/CRM/Support/SecurityBulletin_April2010.pdf
www.kb.cert.org/vuls/id/602801
www.securityfocus.com/archive/1/511176/100/0/threaded
www.securityfocus.com/bid/40003