ManageEngine ServiceDesk Plus 8.0 Cross Site Scripting

Type packetstorm
Reporter Narendra Shinde
Modified 2011-07-29T00:00:00


Secur-I Research Group Security Advisory [ SV-2011-003]  
Title: ManageEngine ServiceDesk Plus 8.0 Build 8013 Multiple Persistence Cross Site Scripting Vulnerabilities  
Product: ServiceDesk Plus  
Vulnerable version: 8.0 Build 8013 (Other versions could also be affected)  
Fixed version: N/A  
Impact: Medium  
Vulnerability ID: SV-2011-003  
Found: 2011-07-08  
By: Narendra Shinde  
Secur-I Research Group  
Vendor description:  
ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets.ServiceDesk Plus is available in 23 different languages.  
Vulnerability Information:  
Class: Improper Neutralization of Input during Web Page Generation  
('Cross-site Scripting') [CWE-79]  
Impact: Insertion and Execution of malicious scripts in user browser  
Remotely Exploitable: Yes  
Authentication Required: Yes  
User interaction Required : Yes  
Vulnerability overview/description:  
ServiceDesk Plus version 8.0 Build 8013 is prone to multiple persistent cross-site scripting vulnerabilities as the user-supplied input received via certain parameters is not properly sanitized.  
This can be exploited by submitting specially crafted input to the affected software. Successful exploitation could allow the attacker to execute arbitrary script code within the user's browser session in the security context of the targeted site. The attacker could gain access to user's cookies (including authentication cookies), if any, associated with the targeted site, access recently submitted data by the target user via web forms, or take actions on the site masquerading as the target user.  
URL: http://vulnerableserver/  
Action: Configuration wizard – Add New Technician  
Vulnerable Parameter: Name  
Test string used: “><script>alert(“SecurView”)</scrip  
URL: http://vulnerableserver/  
Action: Add a new site  
Vulnerable Parameter: Site name  
Test string used: “><script>alert(“SecurView”)</script>  
URL: http://vulnerableserver/  
Action: Create Group  
Vulnerable Parameter: Group Name  
Test string used: “><script>alert(“SecurView”)</script>  
URL: http://vulnerableserver/  
Action: Add new license agreement  
Vulnerable Parameter: Agreement Number  
Test string used: “><script>alert(“SecurView”)</script>  
URL: http://vulnerableserver/  
Action: Server Configuration – Computer  
Vunlerable parameter: Name  
Test string used: “><script>alert(“Securview”)</script>  
Proper user input filtering. For more details please refer:  
Vulnerability Found : 14/7/2011  
Reported to Vendor : 14/7/2011  
Confirmation from vendor : 19/7/2011  
Public Disclosure : 29/7/2011  
Thanks & Regards,  
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