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openvasCopyright (C) 2021 Greenbone Networks GmbHOPENVAS:1361412562310146120
HistoryJun 15, 2021 - 12:00 a.m.

OTRS DoS Vulnerability (OSA-2021-09)

2021-06-1500:00:00
Copyright (C) 2021 Greenbone Networks GmbH
plugins.openvas.org
2

6.7 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

43.8%

OTRS is prone to a denial of service (DoS) vulnerability.

# Copyright (C) 2021 Greenbone Networks GmbH
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-or-later
#
# This program is free software; you can redistribute it and/or
# modify it under the terms of the GNU General Public License
# as published by the Free Software Foundation; either version 2
# of the License, or (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA.

CPE = "cpe:/a:otrs:otrs";

if (description)
{
  script_oid("1.3.6.1.4.1.25623.1.0.146120");
  script_version("2021-08-24T09:01:06+0000");
  script_tag(name:"last_modification", value:"2021-08-24 09:01:06 +0000 (Tue, 24 Aug 2021)");
  script_tag(name:"creation_date", value:"2021-06-15 02:29:19 +0000 (Tue, 15 Jun 2021)");
  script_tag(name:"cvss_base", value:"4.3");
  script_tag(name:"cvss_base_vector", value:"AV:N/AC:M/Au:N/C:N/I:N/A:P");
  script_tag(name:"severity_vector", value:"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H");
  script_tag(name:"severity_origin", value:"NVD");
  script_tag(name:"severity_date", value:"2021-06-29 16:52:00 +0000 (Tue, 29 Jun 2021)");

  script_cve_id("CVE-2021-21439");

  script_tag(name:"qod_type", value:"remote_banner_unreliable");

  script_tag(name:"solution_type", value:"VendorFix");

  script_name("OTRS DoS Vulnerability (OSA-2021-09)");

  script_category(ACT_GATHER_INFO);

  script_copyright("Copyright (C) 2021 Greenbone Networks GmbH");
  script_family("Denial of Service");
  script_dependencies("secpod_otrs_detect.nasl");
  script_mandatory_keys("OTRS/installed");

  script_tag(name:"summary", value:"OTRS is prone to a denial of service (DoS) vulnerability.");

  script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");

  script_tag(name:"insight", value:"DoS attack can be performed when an email contains specially
  designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or
  in extreme case bring the system to a halt.");

  script_tag(name:"affected", value:"OTRS version 6.0.1 and later, 7.0.x through 7.0.26 and 8.0.x
  through 8.0.13.");

  script_tag(name:"solution", value:"Update to version 7.0.27, 8.0.14 or later.");

  script_xref(name:"URL", value:"https://otrs.com/release-notes/otrs-security-advisory-2021-09/");

  exit(0);
}

include("host_details.inc");
include("version_func.inc");

if (!port = get_app_port(cpe: CPE))
  exit(0);

if (!infos = get_app_version_and_location(cpe: CPE, port: port, exit_no_version: TRUE))
  exit(0);

version = infos["version"];
location = infos["location"];

if (version_in_range(version: version, test_version: "6.0.1", test_version2: "7.0.26")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "7.0.27", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

if (version_in_range(version: version, test_version: "8.0.0", test_version2: "8.0.13")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "8.0.14", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

exit(99);

6.7 Medium

AI Score

Confidence

High

0.001 Low

EPSS

Percentile

43.8%