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OTRS 7.0.x < 7.0.18, 8.0.x < 8.0.4 Information Disclosure Vulnerability

🗓️ 15 Jun 2020 00:00:00Reported by Copyright (C) 2020 Greenbone AGType 
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OTRS 7.0.x < 7.0.18, 8.0.x < 8.0.4 Information Disclosure Vulnerabilit

Related
Refs
Code
ReporterTitlePublishedViews
Family
cnvd
CNVD
Open-source Ticket Request System Information Disclosure Vulnerability (CNVD-2020-35944)
9 Jun 202000:00
cnvd
cve
CVE
CVE-2020-1775
8 Jun 202015:29
cve
cvelist
Cvelist
CVE-2020-1775 Information disclosure in external interface
8 Jun 202015:29
cvelist
debiancve
Debian CVE
CVE-2020-1775
8 Jun 202015:29
debiancve
euvd
EUVD
EUVD-2020-12601
7 Oct 202500:30
euvd
nvd
NVD
CVE-2020-1775
8 Jun 202016:15
nvd
osv
OSV
CVE-2020-1775
8 Jun 202016:15
osv
prion
Prion
Design/Logic Flaw
8 Jun 202016:15
prion
# SPDX-FileCopyrightText: 2020 Greenbone AG
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-only

CPE = "cpe:/a:otrs:otrs";

if (description)
{
  script_oid("1.3.6.1.4.1.25623.1.0.144108");
  script_version("2025-07-17T05:43:33+0000");
  script_tag(name:"last_modification", value:"2025-07-17 05:43:33 +0000 (Thu, 17 Jul 2025)");
  script_tag(name:"creation_date", value:"2020-06-15 08:24:06 +0000 (Mon, 15 Jun 2020)");
  script_tag(name:"cvss_base", value:"4.3");
  script_tag(name:"cvss_base_vector", value:"AV:N/AC:M/Au:N/C:P/I:N/A:N");
  script_tag(name:"severity_vector", value:"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N");
  script_tag(name:"severity_origin", value:"NVD");
  script_tag(name:"severity_date", value:"2020-06-11 17:52:00 +0000 (Thu, 11 Jun 2020)");

  script_cve_id("CVE-2020-1775");

  script_tag(name:"qod_type", value:"remote_banner_unreliable");

  script_tag(name:"solution_type", value:"VendorFix");

  script_name("OTRS 7.0.x < 7.0.18, 8.0.x < 8.0.4 Information Disclosure Vulnerability");

  script_category(ACT_GATHER_INFO);

  script_copyright("Copyright (C) 2020 Greenbone AG");
  script_family("Web application abuses");
  script_dependencies("gb_otrs_http_detect.nasl");
  script_mandatory_keys("otrs/detected");

  script_tag(name:"summary", value:"OTRS is prone to an information disclosure vulnerability.");

  script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");

  script_tag(name:"insight", value:"BCC recipients in mails sent from OTRS are visible in article
  detail on an external interface.");

  script_tag(name:"affected", value:"OTRS versions 7.0.x through 7.0.17 and 8.0.x through
  8.0.3.");

  script_tag(name:"solution", value:"Update to version 7.0.18, 8.0.4 or later.");

  script_xref(name:"URL", value:"https://otrs.com/release-notes/otrs-security-advisory-2020-12/");

  exit(0);
}

include("host_details.inc");
include("version_func.inc");

if (!port = get_app_port(cpe: CPE))
  exit(0);

if (!infos = get_app_version_and_location(cpe: CPE, port: port, exit_no_version: TRUE))
  exit(0);

version = infos["version"];
location = infos["location"];

if (version_in_range(version: version, test_version: "7.0.0", test_version2: "7.0.17")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "7.0.18", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

if (version_in_range(version: version, test_version: "8.0.0", test_version2: "8.0.3")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "8.0.4", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

exit(99);

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17 Jul 2025 00:00Current
4.5Medium risk
Vulners AI Score4.5
CVSS 3.13.5 - 4.3
CVSS 24.3
EPSS0.00826
45