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OTRS 6.0.x <= 7.0.24, 8.0.x <= 8.0.11 ReDoS Vulnerability

🗓️ 06 Apr 2021 00:00:00Reported by Copyright (C) 2021 Greenbone AGType 
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OTRS 6.0.x < 7.0.25, 8.0.x < 8.0.12 ReDoS Vulnerability. Vulnerable to regular expression denial of service (ReDoS) via jquery-validate url method

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Code
# SPDX-FileCopyrightText: 2021 Greenbone AG
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-only

CPE = "cpe:/a:otrs:otrs";

if (description)
{
  script_oid("1.3.6.1.4.1.25623.1.0.117284");
  script_version("2025-07-17T05:43:33+0000");
  script_tag(name:"last_modification", value:"2025-07-17 05:43:33 +0000 (Thu, 17 Jul 2025)");
  script_tag(name:"creation_date", value:"2021-04-06 09:23:37 +0000 (Tue, 06 Apr 2021)");
  script_tag(name:"cvss_base", value:"5.0");
  script_tag(name:"cvss_base_vector", value:"AV:N/AC:L/Au:N/C:N/I:N/A:P");
  script_tag(name:"severity_vector", value:"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H");
  script_tag(name:"severity_origin", value:"NVD");
  script_tag(name:"severity_date", value:"2021-02-19 18:16:00 +0000 (Fri, 19 Feb 2021)");

  script_cve_id("CVE-2021-21252");

  script_tag(name:"qod_type", value:"remote_banner_unreliable");

  script_tag(name:"solution_type", value:"VendorFix");

  script_name("OTRS 6.0.x <= 7.0.24, 8.0.x <= 8.0.11 ReDoS Vulnerability");

  script_category(ACT_GATHER_INFO);

  script_copyright("Copyright (C) 2021 Greenbone AG");
  script_family("Denial of Service");
  script_dependencies("gb_otrs_http_detect.nasl");
  script_mandatory_keys("otrs/detected");

  script_tag(name:"summary", value:"OTRS is prone to a regular expression denial of service
  (ReDoS) vulnerability.");

  script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");

  script_tag(name:"insight", value:"Third-party library jquery-validate is vulnerable to a ReDoS
  via the url method.");

  script_tag(name:"affected", value:"OTRS 6.0.x through 7.0.24 and 8.0.x through 8.0.11.");

  script_tag(name:"solution", value:"Update to version 7.0.25, 8.0.12 or later.");

  script_xref(name:"URL", value:"https://otrs.com/release-notes/otrs-security-advisory-2021-06/");

  exit(0);
}

include("host_details.inc");
include("version_func.inc");

if (!port = get_app_port(cpe: CPE))
  exit(0);

if (!infos = get_app_version_and_location(cpe: CPE, port: port, exit_no_version: TRUE))
  exit(0);

version = infos["version"];
location = infos["location"];

if (version_in_range(version: version, test_version: "6.0.0", test_version2: "7.0.24")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "7.0.25", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

if (version_in_range(version: version, test_version: "8.0.0", test_version2: "8.0.11")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "8.0.12", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

exit(99);

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17 Jul 2025 00:00Current
4.9Medium risk
Vulners AI Score4.9
CVSS 25
CVSS 3.15.3 - 7.5
EPSS0.03437
19