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OTRS 3.3.x < 3.3.19 Information Disclosure Vulnerability

🗓️ 17 Nov 2017 00:00:00Reported by Copyright (C) 2017 Greenbone AGType 
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OTRS Information Disclosure Vulnerability. OTRS prone to disclose configuration information

Related
Refs
Code
ReporterTitlePublishedViews
Family
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Open Ticket Request System Agent Frontend Information Disclosure Vulnerability
21 Nov 201700:00
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CVE-2017-15864
16 Nov 201715:00
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16 Nov 201715:00
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[SECURITY] [DLA 1212-1] otrs2 security update
19 Dec 201720:42
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[SECURITY] [DSA 4047-1] otrs2 security update
23 Nov 201722:09
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CVE-2017-15864
16 Nov 201715:00
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nessus
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Debian DLA-1212-1 : otrs2 security update
20 Dec 201700:00
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nessus
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Debian DSA-4047-1 : otrs2 - security update
27 Nov 201700:00
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nessus
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openSUSE Security Update : otrs (openSUSE-2017-1291)
27 Nov 201700:00
nessus
euvd
EUVD
EUVD-2017-7286
7 Oct 202500:30
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Rows per page
# SPDX-FileCopyrightText: 2017 Greenbone AG
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-only

CPE = "cpe:/a:otrs:otrs";

if (description)
{
  script_oid("1.3.6.1.4.1.25623.1.0.112126");
  script_version("2025-07-17T05:43:33+0000");
  script_tag(name:"last_modification", value:"2025-07-17 05:43:33 +0000 (Thu, 17 Jul 2025)");
  script_tag(name:"creation_date", value:"2017-11-17 09:39:38 +0100 (Fri, 17 Nov 2017)");
  script_tag(name:"cvss_base", value:"4.0");
  script_tag(name:"cvss_base_vector", value:"AV:N/AC:L/Au:S/C:P/I:N/A:N");
  script_tag(name:"severity_vector", value:"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H");
  script_tag(name:"severity_origin", value:"NVD");
  script_tag(name:"severity_date", value:"2019-10-03 00:03:00 +0000 (Thu, 03 Oct 2019)");

  script_cve_id("CVE-2017-15864");

  script_tag(name:"qod_type", value:"remote_banner_unreliable");

  script_tag(name:"solution_type", value:"VendorFix");

  script_name("OTRS 3.3.x < 3.3.19 Information Disclosure Vulnerability");

  script_category(ACT_GATHER_INFO);

  script_copyright("Copyright (C) 2017 Greenbone AG");
  script_family("Web application abuses");
  script_dependencies("gb_otrs_http_detect.nasl");
  script_mandatory_keys("otrs/detected");

  script_tag(name:"summary", value:"OTRS is prone to an information disclosure vulnerability.");

  script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");

  script_tag(name:"insight", value:"An attacker who is logged into OTRS as an agent can request
  special URLs from OTRS which can lead to the disclosure of any configuration information,
  including database credentials.");

  script_tag(name:"affected", value:"OTRS version 3.3.x through 3.3.18.");

  script_tag(name:"solution", value:"Update to version 3.3.19 or later.");

  script_xref(name:"URL", value:"https://www.otrs.com/security-advisory-2017-06-security-update-otrs-3-3/");

  exit(0);
}

include("host_details.inc");
include("version_func.inc");

if (!port = get_app_port(cpe: CPE))
  exit(0);

if (!infos = get_app_version_and_location(cpe: CPE, port: port, exit_no_version: TRUE))
  exit(0);

version = infos["version"];
location = infos["location"];

if (version_in_range(version: version, test_version: "3.3.0", test_version2: "3.3.18")) {
  report = report_fixed_ver(installed_version: version, fixed_version: "3.3.19", install_path: location);
  security_message(port: port, data: report);
  exit(0);
}

exit(99);

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17 Jul 2025 00:00Current
8.4High risk
Vulners AI Score8.4
CVSS 24
CVSS 38.8
EPSS0.01771
36