SimpleHelp <= 5.5.7 - Privilege Escalation

id: CVE-2024-57726

info:
  name: SimpleHelp <= 5.5.7 - Privilege Escalation
  author: popy21
  severity: critical
  description: |
    SimpleHelp remote support software v5.5.7 and before contains a privilege escalation caused by insufficient access controls in API key creation, letting low-privileges technicians escalate privileges to server admin, exploit requires low-privileges technician access.
  impact: |
    Attackers can escalate privileges to server admin, potentially gaining full control over the system.
  remediation: |
    Update to the latest version of SimpleHelp that addresses this issue or apply the vendor's security patch.
  reference:
    - https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
    - https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
    - https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726
    - https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
    - https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
    - https://nvd.nist.gov/vuln/detail/CVE-2024-57726
  classification:
    cvss-metrics: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
    cvss-score: 9.9
    cve-id: CVE-2024-57726
    cwe-id: CWE-862
    epss-score: 0.66601
    epss-percentile: 0.99285
    cpe: cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*
  metadata:
    verified: true
    max-request: 1
    vendor: simple-help
    product: simplehelp
    shodan-query: html:"SimpleHelp"
  tags: cve,cve2024,simple-help,simplehelp,auth-bypass,kev,passive,vkev

http:
  - method: GET
    path:
      - "{{BaseURL}}/allversions"

    matchers-condition: and
    matchers:
      - type: status
        status:
          - 200

      - type: word
        part: body
        words:
          - "SH Version:"
          - "Visual Version:"
        condition: and

      - type: dsl
        dsl:
          - 'compare_versions(version, "< 5.5.8")'

    extractors:
      - type: regex
        part: body
        name: version
        internal: true
        regex:
          - 'Visual Version:\s*(?:[0-4]\.[0-9]+(?:\.[0-9]+)?|5\.[0-2](?:\.[0-9]+)?|5\.3\.[0-8]|5\.4\.[0-9]|5\.5\.[0-7])\b'
# digest: 4a0a00473045022100e920695752f51c67245ef40cb7d2438bbaf9a408f78a18d349e178ab0b827980022021152c6df53cad42a3bfa9f54a4a2d19c47cf6e19360a6315c0f76150783b086:922c64590222798bb761d5b6d8e72950