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Linux Distros Unpatched Vulnerability : CVE-2023-5421

🗓️ 10 Sep 2025 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 2 Views

Unpatched Open Ticket Request System vuln CVE-2023-5421 allows privileged users to inject JavaScript via CustomerID after save when UseAutoComplete is enabled.

Related
Refs
Code
ReporterTitlePublishedViews
Family
CNNVD
OTRS Cross-Site Scripting Vulnerability
16 Oct 202300:00
cnnvd
CVE
CVE-2023-5421
16 Oct 202308:10
cve
Cvelist
CVE-2023-5421 Possible XSS execution in customer information
16 Oct 202308:10
cvelist
EUVD
EUVD-2023-57736
3 Oct 202520:07
euvd
NCSC
Vulnerabilities fixed in OTRS
16 Oct 202300:00
ncsc
NVD
CVE-2023-5421
16 Oct 202309:15
nvd
OSV
UBUNTU-CVE-2023-5421
16 Oct 202309:15
osv
Prion
Design/Logic Flaw
16 Oct 202309:15
prion
Positive Technologies
PT-2020-6429 · Otrs Ag +1 · Otrs +2
29 Dec 202000:00
ptsecurity
Positive Technologies
PT-2021-14507 · Otrs Ag +1 · Otrs +1
8 Feb 202100:00
ptsecurity
Rows per page
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(262266);
  script_version("1.4");
  script_set_attribute(attribute:"plugin_modification_date", value:"2026/02/04");

  script_cve_id("CVE-2023-5421");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2023-5421");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - An attacker who is logged into OTRS as an user with privileges to create and change customer user data may
    manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is
    saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
    This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition:
    from 6.0.X through 6.0.34. (CVE-2023-5421)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2023-5421");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:U/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:U/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2023-5421");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2023/10/16");
  script_set_attribute(attribute:"plugin_publication_date", value:"2025/09/10");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:20.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:22.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:24.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:25.04");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:25.10");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:znuny");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2025-2026 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04", "Host/OS/Ubuntu Linux-20.04", "Host/OS/Ubuntu Linux-22.04", "Host/OS/Ubuntu Linux-24.04", "Host/OS/Ubuntu Linux-25.04", "Host/OS/Ubuntu Linux-25.10");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-20.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "20.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-22.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "22.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-24.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "24.04",
        "pkgs": [
          {"reference": "znuny"}
        ]
      }
    ]
  },
  "Ubuntu Linux-25.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "25.04",
        "pkgs": [
          {"reference": "znuny"}
        ]
      }
    ]
  },
  "Ubuntu Linux-25.10": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "25.10",
        "pkgs": [
          {"reference": "znuny"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');
var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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04 Feb 2026 00:00Current
5.4Medium risk
Vulners AI Score5.4
CVSS 3.13.5 - 5.5
EPSS0.00304
SSVC
2