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Linux Distros Unpatched Vulnerability : CVE-2019-9892

🗓️ 30 Aug 2025 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 2 Views

OTRS allows arbitrary file read via crafted Report Statistics XML by an authorized agent.

Related
Refs
Code
ReporterTitlePublishedViews
Family
Circl
CVE-2019-9892
22 May 201901:09
circl
CNVD
Open-source Ticket Request System Unauthorized Access Vulnerability
28 Apr 201900:00
cnvd
CVE
CVE-2019-9892
21 May 201923:17
cve
Cvelist
CVE-2019-9892
21 May 201923:17
cvelist
Debian
[SECURITY] [DLA 1774-1] otrs2 security update
3 May 201911:42
debian
Debian CVE
CVE-2019-9892
21 May 201923:17
debiancve
Tenable Nessus
Debian DLA-1774-1 : otrs2 security update
6 May 201900:00
nessus
Tenable Nessus
openSUSE Security Update : otrs (openSUSE-2020-1475)
23 Sep 202000:00
nessus
Tenable Nessus
openSUSE Security Update : otrs (openSUSE-2020-551)
28 Apr 202000:00
nessus
EUVD
EUVD-2019-19248
7 Oct 202500:30
euvd
Rows per page
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(259436);
  script_version("1.1");
  script_set_attribute(attribute:"plugin_modification_date", value:"2025/08/30");

  script_cve_id("CVE-2019-9892");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2019-9892");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and
    7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may
    try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on
    the OTRS filesystem. (CVE-2019-9892)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2019-9892");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:N/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:O/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2019-9892");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2019/05/21");
  script_set_attribute(attribute:"plugin_publication_date", value:"2025/08/30");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2025 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');
var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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30 Aug 2025 00:00Current
5.8Medium risk
Vulners AI Score5.8
CVSS 24
CVSS 3.16.5
EPSS0.00432
2