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Linux Distros Unpatched Vulnerability : CVE-2019-18179

🗓️ 30 Aug 2025 00:00:00Reported by TenableType 
nessus
 nessus
🔗 www.tenable.com👁 1 Views

OTRS vulnerability lets an agent list other agents' tickets; no vendor patch.

Related
Refs
Code
ReporterTitlePublishedViews
Family
Circl
CVE-2019-18179
19 Mar 202416:41
circl
CNVD
Unspecified Vulnerability in Open-source Ticket Request System Help Desk (CNVD-2019-42577)
19 Nov 201900:00
cnvd
CVE
CVE-2019-18179
6 Jan 202000:00
cve
Cvelist
CVE-2019-18179
6 Jan 202000:00
cvelist
Debian
[SECURITY] [DLA 2053-1] otrs2 security update
1 Jan 202003:00
debian
Debian
[SECURITY] [DLA 3551-1] otrs2 security update
31 Aug 202300:20
debian
Debian CVE
CVE-2019-18179
6 Jan 202000:00
debiancve
Tenable Nessus
Debian DLA-2053-1 : otrs2 security update
2 Jan 202000:00
nessus
Tenable Nessus
Debian dla-3551 : otrs - security update
6 Sep 202300:00
nessus
Tenable Nessus
openSUSE Security Update : otrs (openSUSE-2020-1475)
23 Sep 202000:00
nessus
Rows per page
#%NASL_MIN_LEVEL 80900
##
# (C) Tenable, Inc.
##

include('compat.inc');

if (description)
{
  script_id(259844);
  script_version("1.1");
  script_set_attribute(attribute:"plugin_modification_date", value:"2025/08/30");

  script_cve_id("CVE-2019-18179");

  script_name(english:"Linux Distros Unpatched Vulnerability : CVE-2019-18179");

  script_set_attribute(attribute:"synopsis", value:
"The Linux/Unix host has one or more packages installed with a vulnerability that the vendor indicates will not be
patched.");
  script_set_attribute(attribute:"description", value:
"The Linux/Unix host has one or more packages installed that are impacted by a vulnerability without a vendor supplied
patch available.

  - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition
    5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to
    list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have
    permissions. (CVE-2019-18179)

Note that Nessus relies on the presence of the package as reported by the vendor.");
  script_set_attribute(attribute:"see_also", value:"https://ubuntu.com/security/CVE-2019-18179");
  script_set_attribute(attribute:"solution", value:
"There is no known solution at this time.");
  script_set_attribute(attribute:"agent", value:"unix");
  script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:N/A:N");
  script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C");
  script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N");
  script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:O/RC:C");
  script_set_attribute(attribute:"cvss_score_source", value:"CVE-2019-18179");

  script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
  script_set_attribute(attribute:"exploit_available", value:"false");
  script_set_attribute(attribute:"vendor_unpatched", value:"true");

  script_set_attribute(attribute:"vuln_publication_date", value:"2020/01/06");
  script_set_attribute(attribute:"plugin_publication_date", value:"2025/08/30");

  script_set_attribute(attribute:"plugin_type", value:"local");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:16.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"cpe:/o:canonical:ubuntu_linux:18.04:-:lts");
  script_set_attribute(attribute:"cpe", value:"p-cpe:/a:canonical:ubuntu_linux:otrs2");
  script_set_attribute(attribute:"generated_plugin", value:"current");
  script_end_attributes();

  script_category(ACT_GATHER_INFO);
  script_family(english:"Misc.");

  script_copyright(english:"This script is Copyright (C) 2025 and is owned by Tenable, Inc. or an Affiliate thereof.");

  script_dependencies("ssh_get_info2.nasl", "set_linux_os_id.nasl");
  script_require_keys("Host/cpu", "Host/local_checks_enabled", "global_settings/vendor_unpatched", "Host/OS/identifier");
  script_require_ports("Host/OS/Ubuntu Linux-16.04", "Host/OS/Ubuntu Linux-18.04");

  exit(0);
}

if (!get_kb_item("global_settings/vendor_unpatched")) exit(0, "Unpatched Vulnerabilities Detection not active.");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (empty_or_null(get_one_kb_item("Host/Debian/dpkg-l"))) audit(AUDIT_PACKAGE_LIST_MISSING);

include('linux_unpatched.inc');

var distro_constraints_array = {
  "Ubuntu Linux-16.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "16.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  },
  "Ubuntu Linux-18.04": {
    "package_manager": "dpkg-l",
    "constraints": [
      {
        "release": "18.04",
        "pkgs": [
          {"reference": "otrs2"}
        ]
      }
    ]
  }
};

var distro_constraints_values = linux_unpatched::get_distro_constraints(distro_constraints_arr:distro_constraints_array);
if (empty_or_null(distro_constraints_values)) audit(AUDIT_HOST_NOT, 'affected');
var report = linux_unpatched::check_unpatched_constraints(distro_constraints_values:distro_constraints_values);

if (!empty_or_null(report))
{
  security_report_v4(
      port       : 0,
      severity   : SECURITY_WARNING,
      extra      : report
  );
  exit(0);
}
else
{
  audit(AUDIT_HOST_NOT, 'affected');
}

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30 Aug 2025 00:00Current
5.6Medium risk
Vulners AI Score5.6
CVSS 24
CVSS 3.14.3
CVSS 33.5
EPSS0.00403
1