Description of the update package for Communications Server 2007 R2, Web Components: March, 2011

2020-04-20T07:59:39
ID KB2501721
Type mskb
Reporter Microsoft
Modified 2020-04-20T08:18:58

Description

<html><body><p>Describes a bug that is resolved in the update package for Office Communications Server 2007 R2, Web Components that is dated March 2011.</p><h2>Summary</h2><div class="kb-summary-section section"><span>This article describes the issue that is fixed in the update package for Microsoft Office Communications Server 2007 R2, Web Components that is dated March, 2011.</span><span><div class="indent">This article describes the following items about the update package:</div><ul class="sbody-free_list"><li>The issues that the update package fixes.</li><li>The prerequisites for installing the update package.</li><li>Whether you must restart the computer after you install the update package.</li><li>Whether the update package is replaced by any other update package.</li><li>Whether you must make any registry changes. </li><li>The files that the update package contains. </li></ul></span></div><h2>INTRODUCTION</h2><div class="kb-summary-section section"><h3 class="sbody-h3"><br/></h3><h3 class="sbody-h3">Issues that this update package fixes</h3><br/>This update package fixes the issues that are described in the following Microsoft Knowledge Base articles: <ul class="sbody-free_list"><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/2401878" id="kb-link-1">2401878 </a> Changes to the Response Group Service do not take effect after you install the Office Communications Server 2007 R2 cumulative updates that are dated July 2010 </div></span></li><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968882" id="kb-link-2">968882 </a> Error message when you open an audit log file for Communications Server 2007 R2: "The process cannot access the log file because is being used any another process"<br/><br/></div></span></li><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968880" id="kb-link-3">968880 </a> Response Group Service cannot start if you assign a certificate that has a wildcard in the Subject Name to Communications Server 2007 R2<br/><br/></div></span></li><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968878" id="kb-link-4">968878 </a> Response Group Service cannot start if you assign a certificate that has a wildcard in the Subject Name to Communications Server 2007 R2<br/><br/></div></span></li><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968911" id="kb-link-5">968911 </a> After you restart the Communications Server 2007 R2 Response Group Service, the service does not send calls to agents<br/><br/></div></span></li><li><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968877" id="kb-link-6">968877 </a> The Communications Server 2007 R2 Response Group Service does not update its list of trusted hosts at run time<br/><br/></div></span></li></ul></div><h2>Resolution</h2><div class="kb-resolution-section section"><h3 class="sbody-h3">Update package information</h3></div><h2></h2><div class="kb-moreinformation-section section"><h4 class="sbody-h4">Microsoft Update Catalog</h4><span>To get the stand-alone package for this update, go to the <a href="https://www.catalog.update.microsoft.com/Search.aspx?q=2501721" managed-link="" target="_blank">Microsoft Update Catalog</a> website.</span><span><br/><br/>For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: </span><div class="indent"><span><a href="https://support.microsoft.com/en-us/help/119591" id="kb-link-8">119591 </a> How to obtain Microsoft support files from online services </span></div><span> Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. </span><h4 class="sbody-h4">By contacting support</h4><span> A supported hotfix is available from Microsoft. However, this hotfix is intended to resolve only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.<br/><br/>If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.<br/><br/><span class="text-base">Note</span> If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: </span><div class="indent"><span><a href="https://support.microsoft.com/contactus/?ws=support" id="kb-link-9" target="_self">http://support.microsoft.com/contactus/?ws=support</a></span></div><span><span class="text-base">Note</span> The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.</span><h4 class="sbody-h4">Prerequisites</h4><span>There are no prerequisites for installing this hotfix.</span><h4 class="sbody-h4">Restart requirement</h4><span>You may have to restart the computer after you apply this hotfix.</span><h4 class="sbody-h4">Hotfix replacement information</h4><span>This update package replaces the following update package:</span><div class="indent"><span><a href="https://support.microsoft.com/en-us/help/2400375" id="kb-link-10">2400375 </a> Description of the update package for Communications Server 2007 R2, Web Components: September 2010 </span></div><h4 class="sbody-h4">Registry information</h4><span>To use one of the update packages in this package, you do not have to make any changes to the registry.</span><h4 class="sbody-h4">Update package installation information</h4>To install this update package, install the OCS2007-KB2501721-x64-WebComponents.msp package on the following server roles: <ul class="sbody-free_list"><li>Office Communications Server 2007 R2 - Standard Edition</li><li>Office Communications Server 2007 R2 - Enterprise Edition Consolidated</li><li>Office Communications Server 2007 R2 - Enterprise Edition Distributed - Web Components Server  </li></ul><h4 class="sbody-h4">File information</h4><span>This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to resolve the issues that are listed in this article.</span><br/><br/><span>The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the <strong class="uiterm">Time Zone</strong> tab in the Date and Time item in Control Panel.</span><br/> <div class="table-responsive"><table class="table"><tbody><tr class="sbody-tr"><th class="sbody-th">File name</th><th class="sbody-th">File version</th><th class="sbody-th">File size</th><th class="sbody-th">Date</th><th class="sbody-th">Time</th><th class="sbody-th">Platform</th></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.clients.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">71,544</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.clients.ui.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">46,976</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.common.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">186,232</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.data.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">210,800</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.deployment.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">96,128</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.web.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">128,880</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.acd.workflow.dll</td><td class="sbody-td">3.5.6907.215</td><td class="sbody-td">259,960</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Microsoft.rtc.workflow.dll</td><td class="sbody-td">3.5.6907.225</td><td class="sbody-td">518,000</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Deviceupdatehttphandler.dll</td><td class="sbody-td">3.5.6907.9</td><td class="sbody-td">59,256</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr><tr class="sbody-tr"><td class="sbody-td">Lcmanagedtaskhandler.dll</td><td class="sbody-td">3.5.6907.41</td><td class="sbody-td">1,062,752</td><td class="sbody-td">07-Mar-2011</td><td class="sbody-td">09:48</td><td class="sbody-td">x86</td></tr></tbody></table></div> <h4 class="sbody-h4">Removal information</h4><span class="text-base">Note</span> This update cannot be uninstalled by using Add or Remove Programs item in Control Panel if this is the only update that is applied for Web Components.<span class="sbody-italic"><span class="text-base"></span></span><br/><span class="sbody-italic"><span class="text-base"></span></span><br/>When you try to uninstall this update from <span class="text-base">Add or Remove Programs</span>, you receive the following error message:<div class="sbody-error"><br/>Failed to schedule install of IIS Virtual Directories (-2147023728)</div><br/>When you click <span class="text-base">OK</span>, you receive the following error message:<div class="sbody-error"><br/>Fatal error during Installation</div><br/>This update for Web Components can only be uninstalled from a command line by using the following command: <span class="text-base"></span><div class="indent"><span class="text-base">msixec /i "<strong class="sbody-strong">Absolute PathTo</strong>WebComponents.msi" MSIPATCHREMOVE="<strong class="sbody-strong">AbsolutePathTo</strong>WebComponents.msp" SKIPCONFIGUREIIS=1</span></div>The following are two examples:<ul class="sbody-free_list"><li><span class="text-base">msiexec /i "D:\OCS\ Temp\Deploy.Copy\Setup\WebComponents.msi" MSIPATCHREMOVE="D:\Patches\webcomponents.msp" SKIPCONFIGUREIIS=1</span></li><li><span class="text-base">msiexec /i {EE71648B-43AA-4168-85C5-A43410E2ACD6} MSIPATCHREMOVE="<strong class="sbody-strong">AbsolutePathTo</strong>Webcomponents.msp" SKIPCONFIGUREIIS=1</span></li></ul>Sometimes, when you try to uninstall the update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.</div><h2>References</h2><div class="kb-references-section section"><span>For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:<div class="indent"><a href="https://support.microsoft.com/en-us/help/824684" id="kb-link-11">824684 </a> Description of the standard terminology that is used to describe Microsoft software updates</div></span> For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base: <br/><span><div class="indent"><a href="https://support.microsoft.com/en-us/help/968802" id="kb-link-12">968802 </a> Updates for Communications Server 2007 R2 </div></span><br/></div></body></html>