JVN#83907168: Multiple KYOCERA mobile devices may reboot during email reception

Multiple KYOCERA mobile devices contain an issue where the device may reboot when receiving an email in an invalid format. When this issue occurs, the device will always reboot when attempting to receive the invalid email.

Impact

When receiving an invalid email, the device will always reboot, therefore emails cannot be received.

Solution

Delete the corresponding invalid email
By deleting the invalid email, the device can be recovered from the rebooting issue. In addition, emails will be received normally.

Products Affected

• AH-K3001V
• AH-K3002V
• WX300K
• WX310K
• WX320K
• WX320KR