Security Bulletin: IBM Tealeaf Customer Experience (CX) is affected by a vulnerability in OpenSSL (CVE-2014-0160)

Summary

A security vulnerability has been discovered in OpenSSL.

Vulnerability Details

CVE-ID:CVE-2014-0160

**DESCRIPTION:**OpenSSL could allow a remote attacker to obtain sensitive information, caused by an error in the TLS/DTLS heartbeat functionality. An attacker could exploit this vulnerability to expose 64k of private memory and retrieve secret keys. An attacker can repeatedly expose additional 64k chunks of memory. This vulnerability can be remotely exploited, authentication is not required and the exploit is not complex. It can be exploited on any system (i.e. server, client, agent) receiving connections using the vulnerable OpenSSL library.

CVSS Base Score: 5
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/92322
CVSS Environcomental Score*: Undefined
CVSS Vector: (AV:N/AC:L/Au:N/C:P/I:N/A:N)

Warning: We strongly encourage you to take action as soon as possible as potential implications to your environment may be more serious than indicated by the CVSS score.

Affected Products and Versions

IBM Tealeaf CX
IBM Tealeaf cxImpact
IBM Tealeaf cxView
IBM Tealeaf cxVerify
IBM Tealeaf cxReveal
IBM Tealeaf cxConnect for Data Analysis
IBM Tealeaf cxConnect for Web Analytics
IBM Tealeaf cxConnect for Voice of Customer
IBM Tealeaf CX Mobile

Versions: 8.0-8.8

Remediation/Fixes

Product

|

VRMF

|

Remediation/First Fix

—|—|—

IBM Tealeaf Customer Experience

|

8.8

| PCA: https://www.ibm.com/support/entry/portal/search_results?sn=spe&filter=keywords:ibmsupportfixcentralsearch&q=8.8_IBMTealeaf_PCA-3625-4_SecurityRollup_FixPack
Tealeaf CX: https://www.ibm.com/support/entry/portal/search_results?sn=spe&filter=keywords:ibmsupportfixcentralsearch&q=8.8.0.9034_IBMTealeaf_CXUpgrade_FixPack8

IBM Tealeaf Customer Experience

|

8.7

| PCA: https://www.ibm.com/support/entry/portal/search_results?sn=spe&filter=keywords:ibmsupportfixcentralsearch&q=8.7_IBMTealeaf_PCA-3615-4_SecurityRollup_FixPack
Tealeaf CX: https://www.ibm.com/support/entry/portal/search_results?sn=spe&filter=keywords:ibmsupportfixcentralsearch&q=8.7.1.8830_IBMTealeaf_CXUpgrade_FixPack9

IBM Tealeaf Customer Experience

|

8.6 and earlier

| You can contact the Technical Support team for guidance.
For v9.0.0, 9.0.0A, and versions before v8.7, IBM recommends upgrading to a later supported version of the product.

After applying the fix, additional instructions are needed for CVE-2014-0160

1. Replace your SSL Certificates.

You need to revoke existing SSL certificates and reissue new certificates. You need to be sure not to generate the new certificates using the old private key and create a new private key (for example, using “openssl genrsa”) and use that new private key to create the new certificate signing request (CSR).

2. Reset User Credentials

Users of network facing applications protected by a vulnerable version of OpenSSL should be forced to reset their passwords and should revoke any authentication or session related cookies set prior to the time OpenSSL was upgraded and force the user to re-authenticate.

Warning: Your environment may require additional fixes for other products, including non-IBM products. Replace the SSL certificates and reset the user credentials after applying the necessary fixes to your environment.

Workarounds and Mitigations

None known.