Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
OS | Version | Architecture | Package | Version | Filename |
---|---|---|---|---|---|
Debian | 11 | all | otrs2 | < 6.0.32-6 | otrs2_6.0.32-6_all.deb |
Debian | 10 | all | otrs2 | < 6.0.16-2 | otrs2_6.0.16-2_all.deb |