Migrating JIRA/Confluence from Cloud to Cloud reactivates inactive users
2015-09-28T19:40:04
ID ATLASSIAN:JRA-45556 Type atlassian Reporter jromero@atlassian.com Modified 2017-03-01T02:54:29
Description
h3. Summary
Admin migrated a Cloud instance of JIRA/Confluence to a new base URL. During the migration to the new JIRA/Confluence instance, inactive users became active.
h3. Environment
* JIRA Cloud
* Confluence Cloud
h3. Steps to Reproduce
Create a user in JIRA Cloud
Deactive user. Make inactive.
Follow the steps under "JIRA + Confluence Instances" in this URL:
Log into the new instance. Users that were once inactive are now active
h3. Expected Results
For users to migrate over to the new Cloud instance with the correct status.
h3. Actual Results
Users are flipped from inactive to active.
h3.Workaround
To deactivate users via the User Management tab in the new Cloud Instance.
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