6.5 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
6.4 Medium
AI Score
Confidence
High
4.3 Medium
CVSS2
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:M/Au:N/C:P/I:N/A:N
0.008 Low
EPSS
Percentile
81.1%
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CPE | Name | Operator | Version |
---|---|---|---|
otrs:otrs | otrs | le | 5.0.36 |
otrs:otrs | otrs | le | 6.0.19 |
debian:debian_linux | debian debian linux | eq | 8.0 |
lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
lists.debian.org/debian-lts-announce/2019/08/msg00018.html
lists.debian.org/debian-lts-announce/2023/08/msg00040.html
www.otrs.com/category/release-and-security-notes-en/
6.5 Medium
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
REQUIRED
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
6.4 Medium
AI Score
Confidence
High
4.3 Medium
CVSS2
Access Vector
NETWORK
Access Complexity
MEDIUM
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:M/Au:N/C:P/I:N/A:N
0.008 Low
EPSS
Percentile
81.1%